Consumers Use Chatbots Daily in 2026—But Only the Ones With Transparency and Fast Escalation Win
Consumer service chatbots 2026 are everywhere. They greet users on banking apps, telecom websites, e-commerce platforms, airline portals, insurance dashboards, healthcare systems, and even government services. For millions of people, chatbots are now the first and most frequent point of contact with any organization. Usage has exploded. But satisfaction has not. In 2026, consumers are … Read more